Privacy Policy

1. Introduction

Rosalina (“we”, “our”, or “us”) operates rosalina.io and provides a business management platform for home service businesses. This Privacy Policy explains how we collect, use, and protect information when you use our platform.

2. Information We Collect

• Business information: company name, address, contact details provided during registration
• User information: name, email address, and phone number of platform users and team members
• Customer data: contact and job information entered by platform operators
• Usage data: logs, feature usage, and interactions with the platform

3. How We Use Information

We use collected information to:

• Provide and operate the Rosalina platform
• Send transactional notifications (job assignments, scheduling updates) to registered team members via WhatsApp and SMS
• Process payments and billing
• Provide customer support
• Improve our services

4. SMS and WhatsApp Notifications

By adding your phone number to the Rosalina platform, you consent to receive transactional SMS and WhatsApp messages including job assignment notifications and scheduling updates from businesses using Rosalina.

SMS opt-in data and mobile phone numbers collected for Rosalina notifications are used solely to deliver operational messages and are never shared, sold, or rented to third parties or affiliates for marketing purposes.

Message frequency varies based on job activity. Message and data rates may apply.

To opt out of SMS notifications, reply STOP to any message. To get help, reply HELP. You may also contact us at support@rosalina.io to update your notification preferences.

5. Data Sharing

We do not sell your personal information. We share information only with:

• Service providers who help us operate the platform (Supabase, Twilio, Resend, Vercel)
• As required by law or to protect rights and safety

6. Data Security

We implement industry-standard security measures to protect your information. Data is encrypted in transit and at rest.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting support@rosalina.io.

8. Contact Us

For questions about this Privacy Policy, contact us at:

Email: support@rosalina.io
Website: rosalina.io